14-Day Money-Back Guarantee

The Money-Back Guarantee is available to you if all of the following apply:

• You are a first-time paid subscriber to Nekoly (you have not previously held a Nekoly paid subscription on the same account, payment method, or business);
• You request the refund within 14 days of your initial paid subscription start date;
• You have not previously received a refund from us under this guarantee or our Refund Policy;
• Your account is in good standing and not in breach of our Terms of Service;
• Before your request, you have not exceeded any of the fair-use limits in the section below;
• The refund is not being requested as part of a fraudulent or abusive pattern (see Fair use below).

The guarantee applies to paid Nekoly plans purchased through our website or in-product checkout. The free tier (limited one-time credits, no card required) is not a paid subscription and is not covered by this guarantee.

We refund the amount you actually paid for your first billing period to the original payment method. This means:

• Monthly plan: your first month's subscription fee.
• Yearly (or other prepaid) plan: the full amount you paid upfront for that first billing period.

We refund the same currency you were charged in, for the amount we actually received. Bank fees or foreign exchange spreads charged by your bank are outside our control and are not refunded.

The guarantee is designed to let you evaluate Nekoly—not to use the Service for free production at scale. Generating a few creatives and trying one competitor library scrape during your first 14 days is exactly what this period is for.

Refunds under this guarantee will not be issued if, before your request, you have exceeded either of the following:

• 5 creative generations (generation runs counted toward your workspace usage, whether Fast or Quality mode);
• 1 competitor library scrape job (a successful scrape that retrieves a competitor ads library).

These limits are separate from your paid monthly plan allowances (approximately 20,000 credits and up to 20 competitor scrapes per billing period, plus about 2 GB storage). They apply only to eligibility for this guarantee.

We may also decline requests that show a pattern of abuse, including:

• Multiple accounts created by the same person, business, payment method, or address to claim the guarantee more than once;
• Use that indicates the subscription was created primarily to obtain a refund after heavy export or extraction of outputs;
• Materially false or misleading registration information;
• Accounts terminated for breach of our Terms;
• Refund requests linked to fraudulent payment methods or stolen cards.

Where we decline a refund on these grounds, we will explain why in writing.

Email [email protected] within 14 days of your subscription start date with:

• Subject line: "Money-Back Guarantee Request"
• The email address registered on your Nekoly account
• (Optional) A short note about what did not work for you—feedback helps us improve, but it is not required

You will hear back from a human within one business day. Once verified and approved:

• We confirm your cancellation by email;
• We process the refund to your original payment method within 5 to 10 business days from our side (your bank or card network may add additional time);
• We confirm by email when the refund has been issued.

When the refund is processed:

• Your paid subscription is cancelled and you lose access to paid dashboard features.
• Unpublished drafts, brand workspace data, and generated assets are retained for up to 30 days so you can request export if needed, then permanently deleted in accordance with our Privacy Policy and account deletion procedures.
• Creatives or campaigns you already exported or launched outside Nekoly (for example in Meta Ads Manager) are your responsibility; we cannot remove ads published on third-party platforms on your behalf.

You may re-subscribe to Nekoly at any time after a Money-Back Guarantee refund. The guarantee itself is a one-time offer per customer, but you remain eligible for refunds under our standard Refund Policy in the cases described there (billing errors, unauthorized charges, material service failure, and so on).

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with statutory cancellation or refund rights, those rights apply in full regardless of anything in this guarantee. This guarantee is designed to be straightforward for new customers; see Section 4 of our Refund Policy for more on EU and UK consumer rights.

Does Nekoly offer a free trial?

Paid plans do not include a free trial. Your payment method is charged when you subscribe. This 14-day guarantee is how we let first-time paid subscribers try Nekoly without long-term commitment, within the eligibility and fair-use limits above. A separate free tier with limited one-time credits may be available without a card.

Can I get a refund after 14 days?

This guarantee covers the first 14 days. After that, refunds are governed by our Refund Policy. If something has gone wrong outside the window, contact us anyway—we read every message.

Does generating a few ads disqualify me?

No. Using Nekoly normally in your first 14 days—including a handful of generations and a single competitor scrape—is what the guarantee is for. You are only disqualified if you exceed the fair-use limits (5 generations or 1 competitor scrape) before requesting.

What if I paid for a year and want to cancel after 14 days?

After day 14, yearly plans are subject to our standard Refund Policy and Terms of Service. We do not generally refund unused months on annual plans, but we review specific circumstances. Email us.

What if my card was charged but I never used the account?

That is a billing or access issue, not a satisfaction question. Email [email protected]—we will sort it out regardless of the 14-day window.

Can my agency get a refund on each client brand?

The Money-Back Guarantee is per customer (per account, per business, per payment method), not per brand workspace. For multi-brand agency arrangements, contact us about your setup before subscribing.

Many issues new customers raise—brand setup, niche fit, competitor research—can be solved with a few minutes of human support. We will try to make Nekoly work for you before processing a refund, but within the eligibility rules and fair-use limits above, we will not make you justify a request if you decide within the 14-day window that Nekoly is not for you.

Reviu app, MB

V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania

Email: [email protected]